You can’t build a loyal customer base without listening to your customers.
For many OPE dealers, peak season is dying down. That puts you in a great spot to take a step back and look for opportunities to turn those first-time customers that walked through your dealership doors in the summer into customers that come back year-round.
According to a Cox Automotive Maintenance & Repair Study, 85% of customers stated their experience with a dealership service department influenced their likelihood of purchasing another vehicle. That means creating a more proactive, more personalized customer experience should be your top priority.
Join Tim Berman, Initiative Manager at Ideal Computer Systems, c-Systems Software Inc. and Charter Software, for a value-packed webinar on leveraging customer feedback to improve your service experience. Tim will share his best practices for how you can keep customers coming back for more service and new machines—and bring their friends with them too.
Tim shows you how to:
- Use customer surveys to pinpoint where to improve your service experience
- Capitalize on opportunities to drive more business to your service and parts departments
- Get more 5-star reviews year-round, so you can build your reputation and attract new customers
About the Presenter:
Tim Berman has a passion for equipment dealerships, having spent nearly 20 years in his family’s dealership. He now works with Ideal, c-Systems and Charter Software as Initiative Manager, creating apps that help dealers grow.
Watch below to upgrade your off-season sales:
